Emergencies don't keep business hours

It's 3 AM on a Sunday. A message arrives: "My cat is vomiting a lot, do you handle emergencies?"Another one at 6 AM: "My dog ate chocolate, what do I do?"Your veterinary clinic opens at 9. When you arrive, the messages are hours old and distressed owners have already looked for another clinic — or worse, didn't get guidance in time.

Pet owners are emotionally intense when their companion is at risk. A quick response can save lives — and gain lifetime patients.

86% of pet owners in Mexico consider their pet a family member. When there's an emergency, 91% seek help via WhatsApp before Google. — INEGI / Veterinary Sector, 2024
The Customer Service Agent (ASC) is not a chatbot with fixed responses. Book consultations and vaccinations, inform about service prices, answer questions about veterinarian availability, and send vaccine reminders — while the clinic operates.

What does a Virtual Agent do for your veterinary clinic?

Emergency guidance

At any time, the agent identifies the urgency, provides first aid instructions, and books the earliest appointment.

Books consultations and vaccinations

Checkups, vaccination, deworming, sterilization — the owner books from WhatsApp without waiting on hold.

Vaccine reminders

The agent automatically reminds when the next vaccination or deworming is due. Patients come back on their own.

Care tips

Nutrition, hygiene, warning signs — the agent shares useful information that positions your clinic as a reference.

Metrics that matter

MetricWithout AIWith Virtual Agent
Emergencies answered outside business hours0%100% guided
Vaccines forgotten by owners~40%Less than 10%
Response time1 - 12 hoursLess than 10 seconds
Monthly investment$5,000+ (receptionist)From $9 USD

How do I get started?

Advanced AI, made in Mexico

While other solutions respond with limited logic, the ASC uses an advanced AI architecture developed in Mexico by LiveSoft Labs Mx. It's not a rigid FAQ chatbot. It's an agent that adapts its response based on context: depth when needed, speed when it matters, and judgment to better serve each customer.

Deep analysis Natural writing Fast response Updated context
Made in Mexico with proprietary research · LiveSoft Labs Mx · Not dependent on a single provider

The economic argument: real numbers

What does the ASC amplify or replace?

Veterinary receptionistWork equivalent to what the agent does
$6,000–
The obvious choice

Combo customer service + executive assistant: your complete AI team

The ASC handles customers, sells, and generates PDF quotes. The AAE manages, creates content, and executes executive tasks. Together they operate like 3 to 5 people — no payroll, no vacation, no excuses.

$29/month
You save $9/month vs. hiring them separately · $99 per year with annual billing

No minimum contract · No complex setup · Instant activation · Cancel anytime