The urgency that cannot wait
A dad at 11 PM: "Do you have pediatric amoxicillin suspension?". A woman at 7 AM: "Are you open? I need Lantus insulin". A young man at 2 PM: "Do you have pregnancy tests? How much do they cost?". Your pharmacist is dispensing. The line has 5 people. WhatsApp messages are piling up. And that dad with the sick child is already driving to another pharmacy.
In pharmacy, every minute of waiting feels like an hour. People don't ask out of curiosity — they ask because they need to.
62% of pharmacy consumers in Mexico check availability on WhatsApp before going to the location. The pharmacy that confirms availability first gets the sale. — ANAFARMEX, 2024
What does a Virtual Agent do for your pharmacy?
Confirms availability
The customer asks about a medication and receives an immediate response: available, price and whether it needs a prescription.
Manages home deliveries
Address, medications, payment method, estimated delivery time — everything coordinated by the agent.
Informs hours and locations
Pharmacy hours, shifts, which location has the product, on-call pharmacy — all instantly.
Medication reminders
Chronic patients receive a notice when it's time to refill. Automatic loyalty without effort.
Metrics that matter
| Metric | Without AI | With Virtual Agent |
|---|---|---|
| Availability inquiries with no response | ~30% per day | 0% — all answered ✓ |
| Customers who go to another pharmacy | ~25% due to lack of information | Less than 5% ✓ |
| Response time | 10 min - 2 hours | Less than 10 seconds ✓ |
| Monthly investment | $5,500+ (extra dispatcher) | From $9 USD ✓ |
How do I get started?
- Connect your pharmacy's WhatsApp A QR code, two minutes, and your pharmacy serves WhatsApp with AI.
- Upload your product catalog Medications, prices, whether it requires a prescription, available generics, promotions.
- Serve patients 24/7 At 3 AM someone needs a medication. Your AI responds. That sale is yours.
Advanced AI, made in Mexico
While other solutions respond with limited logic, the ASC uses an advanced AI architecture developed in Mexico by LiveSoft Labs Mx. It's not a rigid FAQ chatbot. It's an agent that adapts its response based on context: depth when needed, speed when it matters, and judgment to better serve each customer.
The economic argument: real numbers
What does the ASC amplify or replace?
Combo customer service + executive assistant: your complete AI team
The ASC handles customers, sells, and generates PDF quotes. The AAE manages, creates content, and executes executive tasks. Together they operate like 3 to 5 people — no payroll, no vacation, no excuses.
No minimum contract · No complex setup · Instant activation · Cancel anytime