The problem you know all too well
You've done the math. A $300 peso order on Rappi leaves you $195 after the commission. A $300 peso order directly via WhatsApp leaves you $300 — or more if you use your own delivery driver or the customer picks up. The difference is the 35% of your margin you hand over to a platform that doesn't prioritize your business, that can deactivate you at any moment, and whose customers aren't really yours. Rappi's customers are Rappi's, not yours.
The reality is that many of your regular customers would prefer to order from you directly if they could do it just as easily. The only obstacle is that you don't have an equally convenient channel. WhatsApp with a virtual agent solves exactly that: a direct channel as easy to use as any app, but where 100% of the order is yours.
"Restaurants that activate a direct WhatsApp channel with automated order management migrate between 25% and 40% of their orders from platforms within the first 90 days. — Study of Gastronomy Distribution Channels, Mexico 2025"
What does a Virtual Agent do as a direct channel for your business?
Direct channel without commissions
The customer asks you directly via WhatsApp, you receive 100% of the order value. No percentage for the platform, no price adjustments, no dependence on positioning algorithms.
Faster times than apps
Without platform intermediaries, the order goes straight to your kitchen. You can commit to shorter times and differentiate yourself from apps that have delays due to intermediate processes.
Menu always updated
Update prices, remove sold-out items, or add today's specials in real time, without depending on platform support or waiting for it to show up in apps.
Direct relationship with the customer
Direct customers are your customers. You can follow up, send promotions, create loyalty programs, and build a customer database that no app can give you.
Real example: Frequent customer who orders every Friday
Without virtual agent (apps only):
Your loyal Friday customer orders $350 on Rappi. You receive $227.50. Rappi takes $122.50. You don't have the customer's number, you don't know who they are, you can't give them a special promo. If Rappi raises its commission tomorrow, you can't do anything. If they deactivate your account over a false complaint, you lose all those orders at once. You're held hostage by the platform.
With direct virtual agent on WhatsApp:
The same customer learns they can order from you directly, gets their order 15 minutes faster, and you give them a $30 discount on their next direct order as an incentive. Now you have their number, you know they order every Friday, you can send them the special Friday menu at 5pm. That customer is now yours, not Rappi's. The commission on that order stayed in your pocket.
Metrics that matter
| Metric | Apps only (Rappi/DiDi/Uber) | Direct WhatsApp channel + AI |
|---|---|---|
| Net income per $300 order | $195 - $225 (after commission) | $300 complete |
| Customer data available | None (the platform has it) | Name, number, order history |
| Channel control | Zero (they can suspend you) | Total (it's your WhatsApp number) |
| Monthly cost | $0 fixed + 25-35% of each sale | From $9 USD fixed |
How do I get started?
- Connect your business WhatsApp Scan a QR code and your number is linked in 2 minutes. Without changing your current number.
- Migrate your menu from apps to your agent The agent learns exactly the same items, prices, and options you have on Rappi or DiDi. Your customers will find the same experience, but direct.
- Invite your customers to order directly Put your WhatsApp number on packaging, delivery receipts, and social media. The agent does the rest.
Advanced AI, made in Mexico
While other solutions respond with limited logic, the ASC uses an advanced AI architecture developed in Mexico by LiveSoft Labs Mx. It's not a rigid FAQ chatbot. It's an agent that adapts its response based on context: depth when needed, speed when it matters, and judgment to better serve each customer.
The economic argument: real numbers
What does the ASC amplify or replace?
Combo customer service + executive assistant: your complete AI team
The ASC handles customers, sells, and generates PDF quotes. The AAE manages, creates content, and executes executive tasks. Together they operate like 3 to 5 people — no payroll, no vacation, no excuses.
No minimum contract · No complex setup · Instant activation · Cancel anytime